Privacy policy

Privacy Policy

At Jamnaba Dairy Farm, your trust matters to us as much as the purity of what we make. This policy explains what personal information we collect, how we use it, and the choices you have along the way.

Information We Collect

When you place an order with us, we collect the personal details needed to complete that purchase — your name, address, phone number, and email address.

When you simply browse our store, we may also automatically receive your device's IP address, which helps us understand basic browser and site-performance information.

If you sign up for our newsletter, we may occasionally send you emails about new products, festive collections, and updates from Jamnaba — always with your permission.

Your Consent

When you share personal information to complete an order, verify a payment, arrange delivery, or request a replacement, we take this as your consent to collect and use that information for that specific purpose only.

If we ever want to use your details for something beyond your order — like marketing — we'll either ask you directly, or give you a clear, simple way to opt out.

Changed your mind? You can withdraw your consent for us to contact you, or to continue using your information, at any time by reaching out to:

Email: info@jamnabadairyfarm.com

When We Share Your Information

We only disclose your personal information if required by law, or if you violate our Terms of Service.

How We Handle Payments

We use Razorpay to process all payments securely. Neither Jamnaba Dairy Farm nor Razorpay stores your card details on our servers — this information is encrypted in line with the Payment Card Industry Data Security Standard (PCI-DSS), the same security framework used by Visa, Mastercard, American Express, and Discover.

Your transaction data is used only for as long as needed to complete your purchase, and isn't retained beyond that. You can read more about Razorpay's own practices at razorpay.com.

Working With Third Parties

The service partners we rely on — including our payment gateway, courier partners, and review platform — only access your information to the extent needed to do their job for us.

Some of these partners, especially payment processors, have their own privacy policies covering how they handle the data we're required to share for your transaction. We'd encourage you to have a look at theirs too.

If you're ever redirected away from our website to a third-party site or app, this policy no longer applies — we're not responsible for how other sites handle your data, so it's worth checking their own privacy practices directly.

Keeping Your Information Secure

We take reasonable, industry-standard precautions to make sure your personal information stays protected — safe from being lost, misused, accessed without authorization, altered, or disclosed inappropriately.

Cookies

We use cookies simply to keep your shopping session active as you browse — not to identify you personally elsewhere on the web.

A Note on Age

By using our site, you're confirming that you're at least the age of majority where you live, or that you've given appropriate consent for a minor dependent to use the site under your supervision.

If This Policy Ever Changes

We may update this policy from time to time as our business grows — we'd encourage checking back occasionally. Any changes take effect as soon as they're posted, and for anything material, we'll do our best to let you know directly.

If Jamnaba Dairy Farm is ever acquired by or merged with another company, your information may be transferred to the new ownership so we can continue serving you without interruption.

Questions About Your Data?

If you'd like to access, correct, or delete any personal information we hold about you — or simply have a question — reach out anytime: