Refund policy
Refund & Return Policy
At Jamnaba Dairy Farm, every sweet is made fresh, by hand, in small batches — which means we handle returns and refunds a little differently than a typical online store.
No General Returns or Refunds
Once an order has been placed, Jamnaba Dairy Farm does not accept general return or refund requests. However, in the situations outlined below, we're always happy to work with you to find a fair and amicable solution.
Missing or Spoiled Product
If you receive a missing or spoiled product, please notify us within 2 days of your delivery date via:
- Email: info@jamnabadairyfarm.com
- WhatsApp: +91-81281 10280
To help us resolve this quickly, please include:
- Your order number
- A photo of the invoice
- One image of the outer box
- Two clear images of the opened box showing all items received
Natural Variance in Our Products
We're unable to accept returns based on variance in taste, texture, colour, or aroma. Since our sweets are completely natural and made mostly by hand, no two batches will ever be perfectly identical — this is simply the nature of handcrafted, preservative-free food. We never compromise on our natural production process or the quality of our ingredients, and we always aim to retain the maximum nutritional value in every batch.
How We Resolve Genuine Issues
For genuinely damaged or spoiled products, we'll conduct a fair and diligent review, and ensure a fair outcome every time. Once an issue is clearly identified and confirmed, we'll be happy to promptly re-send the missing or damaged items.
Refunds
If a refund is approved instead of a replacement, we'll notify you first. Once approved, the amount will be automatically refunded to your original payment method.
Please allow 4–5 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
Questions?
For any questions about this policy, reach out to us at info@jamnabadairyfarm.com or WhatsApp us at +91-81281 10280